Nippon Footed Bowl
Nippon Footed Bowl
Thanks for visiting and shopping at with us, At Lofty Mix we think of each purchase as a special gift. All our shipment is first class, first class mail international and priority mail. Following are the terms and conditions that guide our Shipping and Delivery Policy.
We value every single customer. Our top priority is making sure the items get delivered to our customers as soon as possible. Everything is shipped fully insured to purchase price. After receiving your order, we will automatically contact our warehouse to confirm that the product is in stock and can be shipped immediately. In rare cases, if the product is out of stock or unavailable, we will contact you immediately to ask if you want to wait for the product to be listed or refund.
Please be familiar with your country's additional charges before ordering. We are more than happy to research them in advance for you. *For U.S. customers; boxes under 16 oz. ship first class mail, 1 to 5 lb. boxes ship priority mail and larger and heavier merchandise (noted in listing) ships ground.
When we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges and delivery estimates for your order will be calculated and displayed at checkout. We will calculate your expedited freight based on the following factors: destination, size and weight. If you can speed up product shipping, a list of shipping options and shipping rates will be displayed at checkout. You need tell our customer service your address to see if we can provide expedited service.
After Lofty Mix purchase you will receive email shipping notification and tracking information (US only). After that, your box will arrive at your door as soon as possible. We ship three days a week, sometimes more. If you need us to deliver before a specific date, you can contact our customer service team to ensure the delivery date.
We take every care to be sure nothing bad happens to your box, but if something does we are ready to handle it.
Non-delivery – we can file a claim 45 days from date of shipping if the box does not arrive.
Sales tax and duties
Customs, VAT fees and their handling charges could be imposed by your country's government. The amount and threshold varies from country to country.
We accept all major credit and Debit cards (MasterCard) and PayPal. Please be sure to provide your exact billing address and telephone number. Please be sure to provide your exact billing address and telephone number.
A confirmation email will be sent to you once the order is authorized and verified. Once the payment is verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to us at Customerservice@Lofty Mix.com if you have further questions.
Customer satisfaction is always the top priority at Lofty Mix. Our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, please contact us immediately so we can easily arrange a refund for you.
You may exercise your right to seek a refund or store credit the purchased items within 10 business days in their original state (opened and unused) with receipt or proof of purchase from the date on which you received them from Lofty Mix.
For merchandise damaged in shipping please contact us within 48 hours and keep original packaging until the matter has been resolved. We need photos of item damage and box damage and buyer-side completion of insurance paperwork to issue a refund
Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
NOTE: The buyer will be responsible for return shipping costs. Refunds are issued upon receipt of returned merchandise.
Process of Return/Refund
We do not make refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Lofty Mix can only provide exchange /reimburse you in the following cases:
The package has arrived in a damaged condition (proof required).The item arrived in extremely poor quality (evidence is required).The wrong product was delivered.Other (please describe).
To ease the process of refund, you are to fill up the following information and send to our email:-
Reason for requesting for refund
How to return an item?
To start a return, you can contact us at Customerservice@loftymix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are returning the product:
Carefully pack the item(s) in the original package.Please contact us if you need a return address.Place the label neatly on the outside of the box.
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@loftymix.com.
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email at Customerservice@loftymix.com if you have further questions.
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